Meet the Author

Beginning behind the counter at age sixteen, Paul Facella literally grew up at McDonald’s. From counter, to grill, to Regional Vice President, he has, over the course of his distinguished thirty-four-year career, developed an intimate knowledge of the fast-food giant’s management practices and culture.

Paul Facella held the title of Regional Vice President of the New York Region for eleven years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, Paul applied these lessons to the New York Region, growing it to $650 million in revenues - a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country.

He is now a sought after keynote speaker and the CEO/President of Inside Management, a consulting firm that advises businesses and leaders.  For more information, visit Inside Management.

• A Culture of Opportunity

  McDonald’s has made more millionaires, and especially black and Hispanic millionaires, than any other economic entity, ever.

• Growth Potential

  73.5% of worldwide top executives and mid-management started their careers as crew.

• Never Be Satisfied

  McDonald’s nearly messianic determination to keep raising the bar is illustrated in the practice of “dumpster diving.” Store managers are encouraged to look through the garbage to see if they can find out which foods customers are throwing away.

• Building a Culture of Trust

  In 1974, McDonald’s launched the first ombudsman program in the industry, where owners/operators as well as corporate employees could air complaints to an unbiased party without repercussions.

• Building Entrepreneurs

  33% of franchisees and 63.6% of company restaurant managers started out as crew.